If you’re looking for a position where you can utilize your existing skills and have an opportunity to work on current technology, this is a career opportunity for you! Our Service Assurance Engineers are the “fire fighters” of our organization. They are called upon to provide a variety of services to our customers, including quick problem resolution on desktop/laptop hardware and software as well as printers and associated peripherals.
Challenges and Results:
Our Field Service Engineers must have a strong technical background and good communication skills to deal effectively with our client base. One of the keys to your success will be your ability to listen carefully to the customer, understand the issues and implement the right solution.
Actions and Results:
Performs hardware and desktop troubleshooting to isolate and diagnose common computer software and hardware problems.
Repairs, installs, and upgrades computer hardware and software components as required.
Ensures compliance with company technical and quality standards/procedures as well as the highest degree of customer satisfaction.
Escalates problems within parameters.
Develops and maintains client relationships and identifies opportunities to extend existing agreements.
Communicate sales leads.
Maintains effective communication with internal Call Dispatchers and with customers.
Completes required documentation for all Work Orders and provide updates in real time.
Work to completion.
Required to do some after hours and weekend installs as scheduled.
A+ Certification required, Network + Preferred
In depth knowledge of HP and Lexmark laser printers
Expert on desktop/laptop hardware and operating systems
Working knowledge of Microsoft desktop applications
Demonstrate the ability to develop or possess strong interpersonal skills
Demonstrate the ability to develop or possess strong organizational skills
Knowledge of utility tools, including virus applications and signatures
Basic knowledge of workstation backups and restores
Basic knowledge of Server hardware and Operating System
Ability to work on projects after hours and week ends
Ability to lift and carry up to 70 pounds
Ability to communicate effectively with customers & internal staff
Ability to travel to customer locations.
Additional Requirements: You must:
Be willing and able to work odd hours and weekends for scheduled upgrades and in times of system failure
Be willing and able to travel locally to our branches if necessary
Have a valid driver license
Be able to pass a drug test and an in depth background check prior to employment
Be presently authorized to work for any employer in the United States
In addition Synergy offers a full benefit package to include health, dental, vision, short term disability and life insurance. 401 (k), ESOP (retirement plan), Paid time off and casual dress and atmosphere.