Case Study: Erie and Niagara Insurance

Case Study: Erie and Niagara Insurance

The Challenge:

Founded in 1875, Erie and Niagara Insurance Association is an insurance company with independent agents and policyholders across New York state. To handle their growing computational needs, they needed to grow their virtual server environment. Unfortunately, their aging VMWare hosts were running out memory.

Additionally, Erie and Niagara wanted to free up their IT staff to be able to concentrate on day-to-day responsibilities and project work instead of dealing with hardware break/fix maintenance.

The Solution:

Synergy Professional Services evaluated Erie and Niagara’s entire VMWare environment, providing them with the information and insight they needed. “We were able to make the proper decision to replace host servers and make a few configuration tweaks to optimize high availability,” said John Hadzicki, the firm’s system administrator. Synergy then helped implement the transition to their new VMWare host servers. 

Erie and Niagara also contracted with Synergy for Service Assurance on critical components of their IT Infrastructure, providing them with manufacturer-certified technicians who can be on-site within four hours, 24x7x365. “We also like taking advantage of Synergy’s certified disk drive destruction service so we can stay compliant with PCI standards,” said Hadzicki.

The Result:

Erie and Niagara now has the space it needs to maximize the availability and capacity of their virtual machines. They also have the peace of mind of knowing that break/fix support is available for their vital HP servers around the clock. And Synergy’s support doesn’t end there.

“We can always depend on Synergy and they give a great value add in dealing with our larger vendors and acting as our advocate,” Hadzicki said.

Synergy Solutions Used:

  • Professional Services
  • Service Assurance