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Service Assurance

Every minute your IT system is down costs you time and money. Synergy IT Solutions' on-site maintenance service agreements give you the peace of mind of knowing that should your system fail, Synergy will quickly and fully repair it to pre-failure condition. These Service Assurance offerings enhance and extend the manufacturers’ basic warranties and include parts and labor costs.

SSAE 16 SOC 2® Compliant

You also have the assurance of knowing that Synergy Service Assurance meets the rigorous SSAE 16 Service Organization Control (SOC) standards for security and availability.

Break/Fix Support:

  • Laptops/PCs
  • Tablets, Chromebooks and All-In-Ones
  • Printers
  • Servers
  • Routers/Switches
  • Storage Arrays
  • Backup Devices
  • Firewalls
  • Cisco VoIP Telephony Systems

Response Time Options:

  • 24/7/365 (holidays included)
  • 8am to 5pm EST Monday-Friday (holidays excluded)
  • Four-hour on-site support
  • Next business day support

Service Assurance Plan Options:

  • Customized Service Programs
  • Guaranteed Service Level Agreements (SLAs)
  • Deployment Services
  • Proactive Maintenance Programs
  • Depot Maintenance Programs
  • 24/7/365 Remote Monitoring and Assistance

Contact us to learn how Synergy can help you