Over the past decade, the complexities associated with managing IT Infrastructure have skyrocketed. In fact, it is hard to imagine a small or medium-sized business (SMB) having the resources to manage all aspects of their technology. Whether it is cybersecurity threats, user training and support, systems monitoring, or developing a comprehensive technology strategy, it can feel like you are sailing in some pretty rough seas. That is why Synergy has created IT Navigator™ to offer a holistic approach to managing your daily IT needs.
In our interactions with clients, a consistent theme is that they are finding it challenging to align their business and technology goals and develop a roadmap for the future. A recent study by PwC found that 54% of executives are struggling to align their technology innovation strategy with their business objectives. Similarly, a study by Gartner found organizations with strong alignment between IT and business goals are 20% more likely to achieve those goals.
With IT Navigator™, we conduct a discovery with your team to understand your current business goals. Based on that, we will assess:
- To what extent your IT spending is supporting the achievement of those goals
- What are areas of potential uncaptured value in your inventory of devices and solutions
- How emerging technologies like AI and Business analytics can improve business outcomes
The outcome of the process will be a technology roadmap and budget, which will make it easier to set your priorities, plan your spending, and focus your team on the activities that will have the most impact.
Unfortunately, one of the things typically standing in the way of your ability to focus on the future is dealing with the ever-expanding threat landscape associated with cyber-attacks. Some statistics estimate that so far this year there are as many as 2,000 cyber-attacks per day. As part of a comprehensive solution, we provide cybersecurity protection consistent with the NIST framework, including risk assessment and management, access control and awareness training, monitoring and detection, and response and recovery planning. As a leader in cybersecurity services, Synergy has the resources and expertise and is constantly scanning the environment for best-in-class solutions to protect your mission-critical assets.
As you know, one of the keys to keeping your systems safe and secure continuous monitoring. IT Navigator™ includes ongoing monitoring to conduct system updates, identify potential threats, and prevent downtime using predictive analytics. This critical component of the IT Navigator™ solution reduces costs by enhancing your team’s performance, optimizing resource allocation, and minimizing human error.
While our monitoring solution can enhance your team’s performance by minimizing downtime, it is also essential for your users to have access to support whenever and wherever they are working. Our 24x7x365 Service Desk takes the tedious task of supporting your end users off your plate so you can focus on more important tasks like solution implementations.
Finally, IT Navigator™ also includes extensive tools to help unleash your entire team’s creativity. With microlearning solutions to help teach them best practices for using daily productivity tools like MS Office and assistance with adopting solutions you already own like Power BI or Power Automate, we help your team adopt modern work tools to drive your business success.
And the best part of the whole solution…
We are constantly monitoring the tech space for new solutions, best practices, and great ideas. Based on what we find, we curate IT Navigator™ to include all the best-in-breed solutions. With a clear plan, the latest tools, and guidance from the best in the business, it will be smooth sailing ahead.
